Event FAQ

The 19th Annual CHaD HERO will take place on Sunday, October 20, 2024 in Hanover, NH.

If you've got questions, we've got answers! If you don't find the answer here, contact CHaD HERO HQ by email at CHaDHERO@hitchcock.org. We're happy to help!

Registration

I'm a returning participant, how do I log in to register?
If you are a recent CHaD HERO participant, you have a HERO site user name that you'll need to use to log in. If you cannot remember your login information, visit the CHaD HERO homepage and click "log in" in the upper right corner, then enter the email address that you would have registered for the HERO with under "Forgot Username or Password." You should then be sent an email at that address that includes your user name and a link to reset your password. Once you have reset your password, you'll be able to log in to CHaDHERO.org and start registering. If you participate in other CHaD or Dartmouth-Hitchcock online fundraising events, your user name and password for those events will also work to log you in to the HERO site.

Can I register other people when I register myself?
Yes. When you go through the process of registering yourself, you will come to a registration summary page and see a square red button that says "Register an Additional Participant" that will allow you to add on registrations. Please note: participants who are registered by someone else will have their own unique user name, password, and personal fundraising page. This includes children who are registered by parents.

How old do you have to be to participate in each event?
Our Cams Course 1-Mile Fun Run, 5K run and 5K walk are open to participants of all ages. Half marathon participants must be 16 and older

I would like to participate in Cam's Course with my child AND participate in another event (5K Walk, 5K Run, or Half Marathon). Do I sign up for both events?
Many parents and caregivers like to participate in Cam's Course with their child before they do their own event. Our system does not allow an individual to sign up for more than one activity, so please sign up for your primary activity and not Cam's Course. Your race bib will allow you to accompany your child on Cam's Course.

Is offline registration available?
You can register offline at any one of our Check-In/Bib Pick Up Days.

Can I register on the day of the race?
Yes, however pre-registration is STRONGLY encouraged. Registrations after October 17th must be done in person and will incur a $15 registration fee.

Questions about teams?
Please visit our Teams page.

Will there be a bike or hike participation option for the CHaD HERO this year?
Participation options for 2024 include running, walking, volunteering, and virtual. We will not be organizing a bike or hike component in 2024, and encourage anyone interested to participate virtually this year.

My kids would like to volunteer. Is there an age requirement?
For safety reasons, most of our volunteer positions have an age requirement of 18 years. We have a limited number of opportunities that are suitable for volunteers who are 16 years old or older. If you have kids who are at least 16 years old and interested in volunteering, please have them register online and our volunteer coordinator will be in touch with a volunteer assignment. If you have questions about volunteering, please contact us at chadhero@hitchcock.org.

Fundraising

What happens if I don't meet my fundraising minimum?
In order to check-in and receive your race bib and t-shirt, all participants must have either met their minimum or make a donation at check-in to bring their individual fundraising total to the minimum for their event. If you have not met your minimum, you will not be able to check-in and receive your race bib and t-shirt.

Can I hand donations in on the day of the race?
Yes. You may bring donations with you to registration and bib pick-up. Donations should be in an envelope clearly marked with your name so that we can apply the donations to your fundraising total. If you are turning in cash donations, please include a donation form with both your name and your donors' names on it. If you are turning in checks, please clearly write your name on the memo line of each check. Checks can be made payable to "Dartmouth Health Children's/CHaD HERO." Please plan for additional time at check-in if you are turning in donations.

You may also mail donations to:

Medical & Healthcare Advancement
Dartmouth Health/Geisel School of Medicine at Dartmouth
One Medical Center Drive (HB 7070)
Lebanon, NH 03756

How do I fundraise?
All participants receive an online donation page upon registration. This page is the easiest way to fundraise to meet and exceed your goals! A full set of fundraising tips and our downloadable fundraising guide can be found here.

Facebook and Social Media Fundraising
Social Media is the fastest and easiest way to build momentum and reach your fundraising goals. Post everywhere! Social media is a great way to ask for donations, share why you're participating, and encourage others to participate. Simply copy your personal page URL and paste it into a post on the social media platform of your choice. Need help getting your url, check out our how to guide here.

Event Questions:

When and where is Check-In/Bib Pick Up?
Participants will be able to check-in and pick up event shirts, rewards and bibs on Friday, October 18th, Saturday, October 19th and Sunday event day. Please check back for details on time and locations.

When do I line up for the start?
All half marathon runners and 5K runners/walkers should plan to line up in the start corrals by 8:45am for a 9:00am start. Cam’s Course 1-Mile participants should plan to line up by 9:45am for a 10:00am start.

Where are the toilets and water stops on the course?
Toilets are located at mile 3, mile 8.5, and mile 13.
Water stops are located at miles 1.9, 3.8, 5.9, 8.5, 10.5, and 12.4.
Course maps are available here.
Note: water stop and toilet locations subject to change.

Will there be a bag check?
Yes! Bag check will be located on the Dartmouth Green. Please ensure that all personal items are picked up by 1pm.

Where is participant parking?
Please check back for 2024 parking information.

Can I run with my iPod or other personal listening devices?
For safety reasons, we do not recommend the use of iPods or other devices on the course.

Can I run with a stroller or baby jogger?
For safety reasons, we do not recommend running with a stroller or baby jogger. If you must, strollers and baby joggers should line up at the back of the start line. If you will be running with a child who is in a stroller or baby jogger, we ask that you please register that child as a virtual participant so that you can fill out an event waiver for them. Please note that virtual participants do not receive event amenities (such as medal, t-shirt, bib, timing chip or participant food).

Does my baby or toddler need to be registered for the event?
For any child who will be on the course but not actively participating, we ask that they be registered as a virtual participant so that you can fill out an event waiver for them. Please note that virtual participants do not receive event amenities (such as medal, t-shirt, bib, timing chip or participant food).

Where can I keep my personal belongings while I run?
For security reasons bags may not be left unattended at the event. We do provide a staffed bag drop off location for participants' convenience. Please provide your own clear, waterproof bag and make sure your bag is clearly labeled with your name and contact information. While this area is staffed with excellent volunteers, all participants leave their belongings at their own risk.

Will there be medical support on the course?
Yes. While we hope that you will not need these services, your safety is important to us. Emergency medical support will be available at the medical tent near the finish line with emergency transportation on standby, as well as EMTs on bicycles along the entire half marathon course.

Can I walk the half marathon course?
While participants are welcome to complete the 13.1 mile course as quickly, or as slowly, as they wish, course support ends at 1 pm. Consider participating in our 5K Walk or doing a virtual activity instead!

Can I bring my dog?
Dogs are not permitted on the race course. Dogs are permitted on the Dartmouth Green and around Downtown Hanover. Please follow local leash laws.